Support & Maintenance
Ongoing care for your websites, apps, and platforms, including systems we did not build: monitoring, updates, security patches, backups, and fixes, with response times agreed in writing.
Who it's for
A good fit when one of these sounds familiar.
Your website or app works, but nobody is responsible for updates, backups, or security patches.
The developer or agency that built your system is no longer available, and you need someone to take over.
Customers report problems before anyone on your side notices them.
Your mobile apps need updates for new iOS and Android versions to stay in the stores.
You have a list of small fixes and improvements that never get done.
What you receive
Concrete outputs at every stage, so you always know what you are paying for.
Onboarding review
Your system, code, hosting, and backups reviewed, with the risks listed and the most urgent ones fixed first.
Monitoring and alerts
Uptime, error, and performance monitoring, so problems are caught before your users report them.
Updates and security patches
Framework, library, server, and app store updates applied and tested on a regular schedule.
Backups and recovery
Automated backups, checked by restoring them, with a written plan for getting back online.
Fixes and small improvements
Bugs fixed and small changes made from an agreed allowance of hours each month.
Monthly report
What was done, what was found, and what we recommend next, in plain language.
How we deliver
Four steps, each agreed with you before it starts, so you always know what happens next.
Onboarding review
We review your system, code, hosting, and backups, and fix the most urgent risks first.
Monitoring
We set up monitoring and alerts, so problems are caught before your users report them.
Updates and fixes
We apply updates and security patches and fix issues within the agreed response times.
Monthly report
Each month we report what was done, what was found, and what we recommend next.
How we can work together
Choose the model that matches how clear your requirements are today.
Monthly support plan
Monitoring, updates, backups, and an allowance of hours for fixes and changes, with response times agreed in writing.
Takeover project
Reviewing, documenting, and stabilizing a system built by someone else, before it moves onto a support plan.
Work as needed
Fixes and changes quoted and billed per request, for systems that only need occasional work.
How long does it take?
Onboarding comes first: we review the system and fix the most urgent risks before the regular plan starts. How long that takes depends on the state of the system and is confirmed in the written proposal.
Questions about Support & Maintenance
Straight answers to what clients ask before they get in touch.
Do you support systems you did not build?
What response times do you offer?
What does a support plan include?
Which technologies do you support?
Which languages and time zones do you work in?
How much does a support plan cost?
Explore other services
Capabilities that pair well with this one.
Ready to get started?
Tell us what you are building and we will come back with a clear plan and estimate.